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Can I use CityBee to get back to Latvia during COVID-19 pandemic? Yes. When you return to Latvia, simply leave your car in any suitable CityBee parking area. Just keep in mind, park in accordance with the rules, do not park where it is not allowed;) We also ask you not to park CityBee cars in underground parking stations. After completing your booking, you MUST contact our support team on +371 28908649 and inform us of your completed booking so that we can take care of the vehicle. The car will be unavailable to other users, quarantined for 24 hours and disinfected. We also highly recommend using CityBee to travel from the airport to your current place of residence to avoid any social contact in the country you are in. After such a trip, you also need to contact our support service on +371 28908649 and inform us about your completed booking. Can I use CityBee to get back to Lithuania/Estonia during COVID-19 pandemic? Yes. To do so, just take the bee and drive. When you‘re back in Estonia/Lithuania, leave the car in any eligible CityBee parking zone. Just keep in mind, park according to the rules, do not park where it is not allowed ;) We also kindly ask you not to park CityBee cars at underground parking stations. After you finish your reservation in Estonia/Lithuania, you MUST contact our support by calling +371 28908649 and inform us about your finished reservation, so we could take care of the car. The car will be unavailable for other users, quarantined for 24 hours and disinfected. To take the car you need to create CityBee Latvia profile. To do that, follow the simple steps below: We also highly recommend using CityBee for trips from the airport to your current place of residence in order to avoid any social contact within the country you‘re in. After such a trip you also need to contact our support by calling +371 28908649 and inform us about your finished reservation. How do I register as a CityBee user? Download the CityBee app for Android (from Google Play) or iOS (from the App Store). Once it’s installed, choose the country where you’ll be using the service – in this case, Latvia. I can’t log in to my account. What should I do if I’ve forgotten my user name or password? Don’t worry – it happens! First check that you’ve entered the right e-mail address and password. Do I need to submit my debit/credit card details when I register? It’s best if you do this straight away, yes. You can still do it afterwards if you prefer, but without having saved your card details you won’t be able to make any bookings or rent our vans. What cards do you accept? We accept all Visa, MasterCard and American Express cards. You can add more than one card. Bear in mind that your card will need to have been activated for online transactions. You can do th How long will it take to confirm my driver's license? The process of checking the added driver's license usually takes about 10min. Warning! While the COVID-19 pandemic is ongoing, the process of checking the added driver's license might take up to 2h. Can I register myself on CityBee but add someone else’s payment card? Nope – sorry! The debit or credit card whose details you enter has to belong to the holder of the account. What documents do I need in order to register? Have your category B driver’s licence handy. That’s all you need. How can I book one of your vans? Open the app and find the nearest van on the map or using the list. Press the icon to bring up the exact location and fuel level of the van in question. Once you find a suitable van, select ‘Book’. You’ll How do I unlock the van? If you’re at the van, open the app, select ‘Booking’ and then hit ‘Unlock’. The doors will unlock automatically and you can hop in. How long are bookings valid for? Free bookings are valid for 15 minutes. After that, bookings are cancelled automatically. If you need to, you can give yourself more time by clicking on ‘Extend booking’. Then you can book the vehicle for up to 2 Can I cancel my booking? If so, how much will it cost me? You can cancel any booking free of charge within 15 minutes of making it. If you change your mind, simply choose ‘Cancel’ and then confirm that you’re cancelling the booking. Bear in mind that you’re charged from the moment you unlock the vehicle. Where can I park the van and terminate my hire period? Can I park anywhere, or are there designated places? The areas you can park CityBee vans are marked on the map in the app. Terminating your hire period outside these areas isn’t possible. Your hire period continues until you park the vehicle and terminate your booking in the app. Can I terminate my hire period in another location? Currently, passenger cars have zones in the following territories: Riga, Jurmala, Baltezers, Adazi, Kekava, Salaspils, Balozi, Marupe, Jaunmarupe, Ulbroka un Lici. Cargo car areas are located in Riga, Saulkrasti, Salaspils and Adazi. How are CityBee’s prices calculated? Prices are tracked and calculated using the app from the moment you open the vehicle’s door. Fees for usage time for cargo cars: 0.25 EUR per minute, 9.90 EUR per hour, 44.90 EUR per day or 239 EUR per week. A fee of 0.20 EUR is calculated for each driven kilometer. For passenger cars: 0.16 - 0.32 EUR per minute, 5.49 - 10.90 EUR per hour, 23.90 - 54.90 EUR per day or 129 - 269 EUR per week. A fee of 0.16 - 0.24 EUR is calculated for each driven kilometer. You will find a detailed price list and all rates in the "Prices" section on the citybee.lv website and in the app. How do you charge the fees for using CityBee? To hire one of our vans you need to add your debit/credit card details to your CityBee account. You can add the details of more than one card if you like and then simply choose whichever card you want to pay with on that particular occasion. How much does it cost to use CityBee? Not much! For a van just €0.25 per minute, €9.90 per hour, €44.90 per day or €239 per week, plus €0.20 for every kilometre you travel. For cars €0.16 - 0.32 per minute, €5.49 - 10.90 per hour, €23.90 - 54.90 per day or €129.00 - 269 per week, plus €0.16 - 0.24 for every kilometere you travel. For the full price list, take a look at the ‘Prices’ page online at www.citybee.lv or on the app. Do I have to pay for petrol when I use a CityBee van? No. You simply pay for the amount of time you use it and the number of kilometres you travel. If the fuel gauge runs low while you’re driving (i.e. the red light comes on), find your nearest Circle-K petrol station, Will I still pay for van hire if I don’t end up using it but fail to terminate the hire period? Yes. Total costs are calculated at the moment you terminate your hire period regardless of whether the van has moved or not. What should I do if the petrol’s running low? Find your nearest Circle-K petrol station, fill up and pay using the fuel card you’ll find affixed to the back of the sun visor (not in cash). Your help will definitely be noted at CityBee. Bear in mind that the petrol How old do I have to be to use your service? At least 18. And don’t forget that you have to have a valid category B driver’s licence. Is the service available 24/7? Yep – 24/7/365! (366 every four years.) Can absolutely anyone hire a CityBee van? Our vans are available to [just about] everyone. You simply have to be 18+ years old and have a category B driver’s licence. How big is the cargo space? What will fit into it? Our vans have enough room for large and long items. For example, they’ll take 90 boxes measuring 56 x 33 x 41 cm or a 3.5-metre worktop of some kind (for a Are there any restrictions on the weight of the cargo? Yes. The max. weight when using a Fiat Ducato is 1450 kg. Our vans can make light work of heavy loads, but even they have their limits – and you need to make sure you don’t exceed them. P.S. Make sure you secure your cargo using the straps provided. Are there straps to hold my things in place in the cargo space? Yes. If you need to transport something big and heavy, definitely use the straps. Objects that aren’t tied down can affect your driving safety and/or damage the vehicle. Let us know if there aren’t any straps in the van. What kind of driver’s licence do I need to drive one of your vans? A category B licence is fine. Bear in mind though that our vans are much larger than ordinary cars. Just like our slogan says, they’re big vans for big deliveries! If you’ve never driven such a v Can someone else drive the van as well? No. The driver has to be the holder of the CityBee account via which the vehicle was booked and hired. How many seats are there in your vans? There’s room for three people in the driver’s cabin (i.e. the driver and two passengers). Bear in mind that it’s prohibited for anyone to be in the cargo space while the vehicle is moving. How tall are your vans? Will they fit in an underground car park? This is where things could get tricky. Always check the permitted height. Bear in mind that CityBee vans are bigger and taller than ordinary cars. They’ll fit in car parks and parking stations where the max. permitted he Where do I find the key? On the shelf below the radio and gear stick. The key should be between the cup holders. If not, check the glove compartment. Bear in mind that at the end of your hire period you need to return the keys to the designated spot. Where do I find the van’s registration documents and insurance policy? Both are in the passenger-side glove compartment. Is your app available on all smartphones and operating systems? Windows Phone, for example? Our app can be used on devices operating on Android 4.4 or iOS version 9.3 and up. Can I take the CityBee van outside of Latvia? Sure – but before you do you’ll need to call us and let us know where you’re going and how long you’ll be outside the country. Bear in mind that you won’t be able to use the fuel card to pay for petrol outside of Latvia, so fill up the tank before you cross the border. I can’t seem to terminate my hire period. What’s the problem likely to be? Make sure you’re in a CityBee zone. Remember that you can only terminate a hire period within a designated area. If you are, check that all the doors and windows are closed. Before termin What happens if I lose the van’s documents? Let us know straight away by calling us on +371 28908649. Are CityBee vans insured? Yep – all of our vehicles are insured. Your excess as the driver is max. 500 euros (if you cause the damage in question). More detailed information about insurance and your liability for damage can be found in our rules. What should I do if I damage the van? If you cause any damage to the vehicle, call us straight away on +371 28908649 and explain what happened. We’ll tell you what to do next. I caused an accident. What should I do, and what costs will I incur? Accidents happen! If you caused it, note down where it occurred and call us on +371 28908649. The person you talk to will give you instructions on what to do next. If necessary, alert the relevant aut I noticed some damage to the van or there was something missing. What should I do? Take a photo of any damage you notice and e-mail it to info@citybee.lv or call us on +371 28908649. If there’s something missing or simply not right in the driver’s cabin or the cargo space, let us know. I run my own company. What kind of invoice will you issue? If you want to receive an invoice for your company: In the app, add a payment card with company details (Menu -> My wallet -> Payment cards -> Add payment card -> mark "invoice information" and fill in the required fields). From now on, choose which card you want to pay with and receive an invoice for the properties using the company's payment card. Write us a message to info@citybee.lv and for an additional fee of 5 EUR we will prepare a new invoice for you, indicating your company's name, address, registration number and VAT number. If you plan to drive with CityBee a little more often and want to pay for your employees who use our cars, we offer you to create a company account with deferred payment. Contact us at info@citybee.lv to receive an agreement, which you will have to sign and return to us. You can keep track of your expenses at any time by signing in to your panel on the citybee.lv website, as well as in the app in the section "My trips". What do I do if there’s nowhere to park in the area? Wait until a parking space is freed up or try for a spot in a nearby area. I left something in the van. How can I get it back? If you’re still in the area and the van hasn’t already been hired by someone else, simply hire it again for a moment and retrieve whatever you left inside the van. If you can’t access the vehicle for some reason, call Can I transport live animals in your vans? Sure – but only if they’re pets, they’re in baskets or cages designed specifically for them, they’re on the seat next to you and they’re secured with a seatbelt. Is there a mobile holder and charger in the van? Of course! We’re all about the latest technology. You can safely store your phone and charge it in our vans. Let us know if either the holder or the recharger is missing. Do I need to pay for anything else? CityBee charges no registration or membership fees. You simply pay for the amount of time you use one of our vans and the number of kilometres you travel. Do I need to buy a vignette for the CityBee van? Where to leave / take scooters? CityBee scooters can be picked up and left in CityBee scooter zones. Zones appear on the app map: Select the scooter icon at the top to see the zones highlighted in green. Before leaving the scooter, make sure it is properly positioned and does not obstruct the movement of others. :) What to do if the scooter runs down during the trip? If you are not in the zone of scooters, you can bring the scooter to the area using it as a regular mechanical scooter. At the end of the journey, it will automatically disappear from the map until we charge it again. From what age can I drive a scooter? You can use a scooter if you are 18 and older. Additional age identification is not applicable, but at the time of registration, by agreeing to the Terms of Service, you agree to this condition. Why is the location of the scooter sometimes shown incaccurate in the app? Sorry, sometimes the GPS system is not working very well, so the exact location of the scooter is not known due to technical obstacles. We offer to use another nearest scooter. Sorry for the inconvenience. What to do if my money was transferred, even though I didn't use a scooter? We are very sorry. Immediately contact our Helpdesk +371 28908649 or info@citybee.lv and we will tranfer your money back to your bank account soon. Is the scooters reservation available? Sorry, this service is currently not available. How to start / end my trip with scooter? • Find a scooter nearby • Scan the QR code on the scooter frame or enter a digital code. • The scooter unlocks automatically, so kick&go IMPORTANT! If you use the scooter for the first time, remember to try the start and brake handles. After finishing the trip, park the scooter and follow the instructions in the mobile app: click on "Finish the trip" and take a photo of the scooter – we need to make sure what the scooter is parked properly Where can I drive the scooter? You can move outside the scooters area, but the scooter must be left anywhere in the Citybee scooters zone. REMINDER! If there is a bicycle path, move along it. If is not, you can move along the walkway. Just do slow down the speed while passing by the pedestrians. What else should I know about scooters? - Do not drive while being drunk or intoxicated - protect others and yourself ? - Try the speed and brake handles while driving the scooter for the first time. When scooters are available? Where can I park CityBee car? Our cars you can park in locations listed below: 1) In all "Rīgas Satiksme" parking lots; 2) In free parking lots where road traffic regulations allow to park; 3) Mūkusalas buisness centre; 4) Jaunā Teikā (Gustava Zemgala Gatve 74-78); 5) Skanstes City (Skanstes street 50-54); 6) MCITY Ulbrokas un MCITY Astras; 7) Business Garden (opposite shopping center Spice, in the square between Kārļa Ulmana gatve, Riga, and Malduguņu street, Daibes street and Lielā street in Marupe); 8) Business Center 117 (Dzelzavas iela 117); 9) Turiba University. What is PREMIUM plan? Extra perks and services provided: in the beginning, we offer our users one extra perk – in case of an accident, the franchise payment for “Premium” users is reduced from €500 to €100. How cupoun codes and gift cards work? Discount codes are divided into two ways: Coupons - money from coupon codes can only be spent in one ride, after the ride it will be deleted; Gift cards - money from gift cards can be spent in any amount of rides. Are CityBee cars being disinfected during the COVID-19 pandemic? All COVID-19 analysis points throughout Latvia are marked in the CityBee internal system. Any CityBee car that passes through these areas is quarantined for 72 hours or 3 days. This happens automatically - the system records this fact and after the trip the car is no longer available to another driver. You will physically see this car on the street, but it will not be possible to reserve, open or drive it. Is the entrance pass to Jūrmala included? Yes, the entrance pass to Jūrmala is already included in the CityBee rental price. Why was €5 deducted from my account when booking a car? Before the user starts using the vehicle, the Company is entitled to check whether there are sufficient funds in the payment card attached to the User's Electronic System and to reserve the amount of funds in the amount of EUR 5 (five euros). At the end of the trip, the actual amount for the Services, calculated in accordance with the Price List, is debited in accordance with the above procedure, and if the previously booked amount is higher, the remaining reserved amount is returned to the card used by the User for payments. What are the call center working hours? Customer service call center working hours in Latvian language: Monday 07:00 - 24:00 Tuesday 07:00 - 24:00 Wednesday 07:00 - 24:00 Thursday 07:00 - 24:00 Friday 07:00 - 24:00 Saturday 10:00 - 20:00 Sunday 10:00 - 20:00 The rest of the time you will be served in English or Russian languages.
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Cookie policy

How does SIA “CityBee Latvija” (hereinafter referred to as the Company) use cookies?

The information collected by the www.citybee.lv website’s cookies allows users to browse more conveniently, enable personalized offers and learn more about user behavior, analyze trends and improve the website, customer service and services provided by the Company.

What are cookies?

A cookie is a small text file that the website saves on your computer or mobile device when you visit it. Because of this, your website may for some time "remember" your actions and options, and you do not need to re-enter it each time you visit or browse on various pages of the Website.

The purpose of cookie collected information is to ensure an efficient experience for visitors, enable personalized offers and understand the engagement of the users, their usage trends. Also, information is used to improve the Website, customer support and Company services. You can check the cookies used by a Website using the developer console of all the major browsers.

 

What types of cookies are used?

Technical / Necessary Cookies
We use these cookies for our visitors and try to offer a simple and advanced Website that automatically adapts to their needs. To achieve this, we use technical cookies that help to display our website to you, help ensure its functionality, create a user account, log in and otherwise process according to the functionality. These technical cookies are necessary for the proper functioning of our Website.

Functional Cookies
We use these cookies to remember your requests/wishes and help you use our Website efficiently and effectively. For example, these cookies remember your preferred language, searches, and previously viewed services / products. We may also use these cookies to remember your registration information so that you do not have to re-enter your login details each time you visit our Website. These functional cookies are not necessary for the functioning of the Website, but they add functionality and improve your experience of using the Company's Website.

 

Analytical / Statistical Cookies 
We use these cookies to gain insights into how our visitors use the Company’s Website. In this way, we can optimize and improve our Website, understand the effectiveness of advertising and communication, and ensure that we are still interesting and relevant. We may collect information about the web pages you viewed, the pages you came from, and information about the date and time. It also means that we may use information about you and how you use the Company’s Website, such as the frequency of visits, the number of clicks on a particular page, the search terms used, and so on. As part of our advertising campaigns, we may use analytics cookies to find out how users browse our site after being shown an online advertisement. This may include advertisements on third-party sites.
   

 

Promotional / Third-Party Cookies 
We use these cookies and our own third-party cookies to serve personalized advertising on our own and other websites. This is called "remarketing", which is based on browsing actions, such as the products / services you are looking for, viewing.

 

 

 

What is a Conversion Tracking “Pixel”?

A “Pixel” tag is called web beacons, clear GIFs, or hidden code. The “Pixel” tag collects information with short snippets of program code that translate this information into a small graphic image (usually invisible) of your actions on our site. The collected information is sent to the server of the “Pixel” service provider, as opposed to cookies being stored in your browser. “Pixel” may collect a variety of information about your actions on our site, clicks in certain locations, information in the fields of forms to be filled in, the IP address, information about the web browser used, and more. The “Pixel” tag also recognizes certain types of information on your computer, such as existing cookies and the information they contain, helping you select ads, optimize them based on the data you collect, target audiences for future ads, and remarketing offers to potential customers (who have already taken some action on our site).

   

How does the Company use a Conversion Tracking “Pixel”?

We use “Pixel” as an analytics tool to evaluate the effectiveness of advertising by understanding the actions you take on our Website. It helps us track ads, optimize them based on the data we collect, create target audiences for future ads, and remarketing offers to potential customers, people who have already taken action on our Website. You can see all used “Pixels” and their descriptions in the Cookies and “Pixel” tab.

    

Information about used cookies and “Pixels”

   

You can see all the cookies used in the cookie tool by clicking the following link in the “Cookie Declaration” section: Open the cookie tool

Our Website contains links to external websites of other individuals, companies or organizations. Please note that the Company is not responsible for the content of such websites or the privacy policies used by them. Therefore, if you click on a link from the Company's Website to other websites, you should consider their privacy policy separately.

    

Who has access to your data?
Access to statistics on visitors to the Company's Website is available to the Company's employees working in the Company's marketing and IT departments, who are responsible for the analysis of this data and the improvement of the website.
Technical records may also be accessed by the Company's partners who provide content management tools on the Company's website.

   

To see all of our other partners and their privacy policies use the cookie tool, click the following link in the “Cookie Declaration” section: Open the cookie tool

     

For how long does the Company store the data?

Companies use the data collected for analysis for up to three years. Cookies are usually valid for a short time, depending on the type of cookie (one day, week or month), but in some cases it can be valid for up to two years. You can see the exact expiration dates of cookies in the cookie tool by clicking this link in the "Cookie Declaration" section: Open the cookie tool

   

If you have given your consent to cookies, you can revoke your consent by clicking on the following link: CANCEL YOUR COOKIE CONSENT. After reloading the Website, you will see that the cookies are revoked. (You can also cancel consent by deselecting your choices and confirming it).To learn more about cookies and how to manage or remove them, simply visit www.allaboutcookies.org or check your browser’s help page.

    

Your rights and how you can exercise them

   

You have the following data subject rights:

   

know (be informed) about the processing of your personal data;

   

obtain information on the sources and personal data collected, know the purposes for which they are processed, know the recipients to whom the data are and have been provided;

   

demand the correction of your personal data if the data is inaccurate and / or incomplete;

   

demand the destruction of your personal data or the suspension of the processing of your personal data if excess personal data is processed, if you withdraw your consent or there are other sufficient grounds for doing so;

   

receive all personal data you have provided to the Company in a structured, commonly used and computer-readable format and transfer that data to another data controller. Or require the Company to transfer this personal data directly to another data controller when technically possible (right to data portability).

   

If you intend to exercise your rights, you may contact the Company by email info@citybee.lv. Please note that in exercising your rights, you must properly verify your identity. Therefore, if you intend to send an application to the Company, you must confirm your identity by electronic means of communication, what allows to properly identify you, in accordance with the procedure established by legal acts.

   

We do not conduct profiling that may have legal consequences or significant impact on you. However customize marketing offers might be made by assigning you to a certain category of customer types. Considering this, you have the right to demand human intervention, express your views and challenge the decision.

   

If you have given your consent to receive Direct Marketing Notices, you have the right to revoke this consent at any time by contacting us by email info@citybee.lv or by clicking on the link in  targeted email that allows you to opt out of receiving direct marketing messages.

    

If you have any doubts about the processing of your personal data or intend to exercise your rights, you can contact us any time by e-mail info@citybee.lv. Although the information is provided free of charge, if your requests are manifestly unfounded or disproportionate, in particular because of their repetitive content, we have the right to charge a reasonable fee based on the administrative costs of the actions requested or notifications or refuse to act on such a request.

  

If you think that we do not process your data properly or do not exercise your rights, you can file a complaint with the data protection supervisory authority or by email info@citybee.lv. Remember that we are always willing to solve any problems in collaboration with you.