EN RU LV
Can I use CityBee to get back to Latvia during COVID-19 pandemic? Yes. When you return to Latvia, simply leave your car in any suitable CityBee parking area. Just keep in mind, park in accordance with the rules, do not park where it is not allowed;) We also ask you not to park CityBee cars in underground parking stations. After completing your booking, you MUST contact our support team on +371 28908649 and inform us of your completed booking so that we can take care of the vehicle. The car will be unavailable to other users, quarantined for 24 hours and disinfected. We also highly recommend using CityBee to travel from the airport to your current place of residence to avoid any social contact in the country you are in. After such a trip, you also need to contact our support service on +371 28908649 and inform us about your completed booking. Can I use CityBee to get back to Lithuania/Estonia during COVID-19 pandemic? Yes. To do so, just take the bee and drive. When you‘re back in Estonia/Lithuania, leave the car in any eligible CityBee parking zone. Just keep in mind, park according to the rules, do not park where it is not allowed ;) We also kindly ask you not to park CityBee cars at underground parking stations. After you finish your reservation in Estonia/Lithuania, you MUST contact our support by calling +371 28908649 and inform us about your finished reservation, so we could take care of the car. The car will be unavailable for other users, quarantined for 24 hours and disinfected. To take the car you need to create CityBee Latvia profile. To do that, follow the simple steps below: We also highly recommend using CityBee for trips from the airport to your current place of residence in order to avoid any social contact within the country you‘re in. After such a trip you also need to contact our support by calling +371 28908649 and inform us about your finished reservation. How do I register as a CityBee user? Download the CityBee app for Android (from Google Play) or iOS (from the App Store). Once it’s installed, choose the country where you’ll be using the service – in this case, Latvia. I can’t log in to my account. What should I do if I’ve forgotten my user name or password? Don’t worry – it happens! First check that you’ve entered the right e-mail address and password. Do I need to submit my debit/credit card details when I register? It’s best if you do this straight away, yes. You can still do it afterwards if you prefer, but without having saved your card details you won’t be able to make any bookings or rent our vans. What cards do you accept? We accept all Visa, MasterCard and American Express cards. You can add more than one card. Bear in mind that your card will need to have been activated for online transactions. You can do th How long will it take to confirm my driver's license? The process of checking the added driver's license usually takes about 10min. Warning! While the COVID-19 pandemic is ongoing, the process of checking the added driver's license might take up to 2h. Can I register myself on CityBee but add someone else’s payment card? Nope – sorry! The debit or credit card whose details you enter has to belong to the holder of the account. What documents do I need in order to register? Have your category B driver’s licence handy. That’s all you need. How can I book one of your vans? Open the app and find the nearest van on the map or using the list. Press the icon to bring up the exact location and fuel level of the van in question. Once you find a suitable van, select ‘Book’. You’ll How do I unlock the van? If you’re at the van, open the app, select ‘Booking’ and then hit ‘Unlock’. The doors will unlock automatically and you can hop in. How long are bookings valid for? Free bookings are valid for 15 minutes. After that, bookings are cancelled automatically. If you need to, you can give yourself more time by clicking on ‘Extend booking’. Then you can book the vehicle for up to 2 Can I cancel my booking? If so, how much will it cost me? You can cancel any booking free of charge within 15 minutes of making it. If you change your mind, simply choose ‘Cancel’ and then confirm that you’re cancelling the booking. Bear in mind that you’re charged from the moment you unlock the vehicle. Where can I park the van and terminate my hire period? Can I park anywhere, or are there designated places? The areas you can park CityBee vans are marked on the map in the app. Terminating your hire period outside these areas isn’t possible. Your hire period continues until you park the vehicle and terminate your booking in the app. Can I terminate my hire period in another location? Currently, passenger cars have zones in the following territories: Riga, Jurmala, Baltezers, Adazi, Kekava, Salaspils, Balozi, Marupe, Jaunmarupe, Ulbroka un Lici. Cargo car areas are located in Riga, Saulkrasti, Salaspils and Adazi. How are CityBee’s prices calculated? Prices are tracked and calculated using the app from the moment you open the vehicle’s door. Fees for usage time for cargo cars: 0.25 EUR per minute, 9.90 EUR per hour, 44.90 EUR per day or 239 EUR per week. A fee of 0.20 EUR is calculated for each driven kilometer. For passenger cars: 0.16 - 0.32 EUR per minute, 5.49 - 10.90 EUR per hour, 23.90 - 54.90 EUR per day or 129 - 269 EUR per week. A fee of 0.16 - 0.24 EUR is calculated for each driven kilometer. You will find a detailed price list and all rates in the "Prices" section on the citybee.lv website and in the app. How do you charge the fees for using CityBee? To hire one of our vans you need to add your debit/credit card details to your CityBee account. You can add the details of more than one card if you like and then simply choose whichever card you want to pay with on that particular occasion. How much does it cost to use CityBee? Not much! For a van just €0.25 per minute, €9.90 per hour, €44.90 per day or €239 per week, plus €0.20 for every kilometre you travel. For cars €0.16 - 0.32 per minute, €5.49 - 10.90 per hour, €23.90 - 54.90 per day or €129.00 - 269 per week, plus €0.16 - 0.24 for every kilometere you travel. For the full price list, take a look at the ‘Prices’ page online at www.citybee.lv or on the app. Do I have to pay for petrol when I use a CityBee van? No. You simply pay for the amount of time you use it and the number of kilometres you travel. If the fuel gauge runs low while you’re driving (i.e. the red light comes on), find your nearest Circle-K petrol station, Will I still pay for van hire if I don’t end up using it but fail to terminate the hire period? Yes. Total costs are calculated at the moment you terminate your hire period regardless of whether the van has moved or not. What should I do if the petrol’s running low? Find your nearest Circle-K petrol station, fill up and pay using the fuel card you’ll find affixed to the back of the sun visor (not in cash). Your help will definitely be noted at CityBee. Bear in mind that the petrol How old do I have to be to use your service? At least 18. And don’t forget that you have to have a valid category B driver’s licence. Is the service available 24/7? Yep – 24/7/365! (366 every four years.) Can absolutely anyone hire a CityBee van? Our vans are available to [just about] everyone. You simply have to be 18+ years old and have a category B driver’s licence. How big is the cargo space? What will fit into it? Our vans have enough room for large and long items. For example, they’ll take 90 boxes measuring 56 x 33 x 41 cm or a 3.5-metre worktop of some kind (for a Are there any restrictions on the weight of the cargo? Yes. The max. weight when using a Fiat Ducato is 1450 kg. Our vans can make light work of heavy loads, but even they have their limits – and you need to make sure you don’t exceed them. P.S. Make sure you secure your cargo using the straps provided. Are there straps to hold my things in place in the cargo space? Yes. If you need to transport something big and heavy, definitely use the straps. Objects that aren’t tied down can affect your driving safety and/or damage the vehicle. Let us know if there aren’t any straps in the van. What kind of driver’s licence do I need to drive one of your vans? A category B licence is fine. Bear in mind though that our vans are much larger than ordinary cars. Just like our slogan says, they’re big vans for big deliveries! If you’ve never driven such a v Can someone else drive the van as well? No. The driver has to be the holder of the CityBee account via which the vehicle was booked and hired. How many seats are there in your vans? There’s room for three people in the driver’s cabin (i.e. the driver and two passengers). Bear in mind that it’s prohibited for anyone to be in the cargo space while the vehicle is moving. How tall are your vans? Will they fit in an underground car park? This is where things could get tricky. Always check the permitted height. Bear in mind that CityBee vans are bigger and taller than ordinary cars. They’ll fit in car parks and parking stations where the max. permitted he Where do I find the key? On the shelf below the radio and gear stick. The key should be between the cup holders. If not, check the glove compartment. Bear in mind that at the end of your hire period you need to return the keys to the designated spot. Where do I find the van’s registration documents and insurance policy? Both are in the passenger-side glove compartment. Is your app available on all smartphones and operating systems? Windows Phone, for example? Our app can be used on devices operating on Android 4.4 or iOS version 9.3 and up. Can I take the CityBee van outside of Latvia? Sure – but before you do you’ll need to call us and let us know where you’re going and how long you’ll be outside the country. Bear in mind that you won’t be able to use the fuel card to pay for petrol outside of Latvia, so fill up the tank before you cross the border. I can’t seem to terminate my hire period. What’s the problem likely to be? Make sure you’re in a CityBee zone. Remember that you can only terminate a hire period within a designated area. If you are, check that all the doors and windows are closed. Before termin What happens if I lose the van’s documents? Let us know straight away by calling us on +371 28908649. Are CityBee vans insured? Yep – all of our vehicles are insured. Your excess as the driver is max. 500 euros (if you cause the damage in question). More detailed information about insurance and your liability for damage can be found in our rules. What should I do if I damage the van? If you cause any damage to the vehicle, call us straight away on +371 28908649 and explain what happened. We’ll tell you what to do next. I caused an accident. What should I do, and what costs will I incur? Accidents happen! If you caused it, note down where it occurred and call us on +371 28908649. The person you talk to will give you instructions on what to do next. If necessary, alert the relevant aut I noticed some damage to the van or there was something missing. What should I do? Take a photo of any damage you notice and e-mail it to info@citybee.lv or call us on +371 28908649. If there’s something missing or simply not right in the driver’s cabin or the cargo space, let us know. I run my own company. What kind of invoice will you issue? If you want to receive an invoice for your company: In the app, add a payment card with company details (Menu -> My wallet -> Payment cards -> Add payment card -> mark "invoice information" and fill in the required fields). From now on, choose which card you want to pay with and receive an invoice for the properties using the company's payment card. Write us a message to info@citybee.lv and for an additional fee of 5 EUR we will prepare a new invoice for you, indicating your company's name, address, registration number and VAT number. If you plan to drive with CityBee a little more often and want to pay for your employees who use our cars, we offer you to create a company account with deferred payment. Contact us at info@citybee.lv to receive an agreement, which you will have to sign and return to us. You can keep track of your expenses at any time by signing in to your panel on the citybee.lv website, as well as in the app in the section "My trips". What do I do if there’s nowhere to park in the area? Wait until a parking space is freed up or try for a spot in a nearby area. I left something in the van. How can I get it back? If you’re still in the area and the van hasn’t already been hired by someone else, simply hire it again for a moment and retrieve whatever you left inside the van. If you can’t access the vehicle for some reason, call Can I transport live animals in your vans? Sure – but only if they’re pets, they’re in baskets or cages designed specifically for them, they’re on the seat next to you and they’re secured with a seatbelt. Is there a mobile holder and charger in the van? Of course! We’re all about the latest technology. You can safely store your phone and charge it in our vans. Let us know if either the holder or the recharger is missing. Do I need to pay for anything else? CityBee charges no registration or membership fees. You simply pay for the amount of time you use one of our vans and the number of kilometres you travel. Do I need to buy a vignette for the CityBee van? Where to leave / take scooters? CityBee scooters can be picked up and left in CityBee scooter zones. Zones appear on the app map: Select the scooter icon at the top to see the zones highlighted in green. Before leaving the scooter, make sure it is properly positioned and does not obstruct the movement of others. :) What to do if the scooter runs down during the trip? If you are not in the zone of scooters, you can bring the scooter to the area using it as a regular mechanical scooter. At the end of the journey, it will automatically disappear from the map until we charge it again. From what age can I drive a scooter? You can use a scooter if you are 18 and older. Additional age identification is not applicable, but at the time of registration, by agreeing to the Terms of Service, you agree to this condition. Why is the location of the scooter sometimes shown incaccurate in the app? Sorry, sometimes the GPS system is not working very well, so the exact location of the scooter is not known due to technical obstacles. We offer to use another nearest scooter. Sorry for the inconvenience. What to do if my money was transferred, even though I didn't use a scooter? We are very sorry. Immediately contact our Helpdesk +371 28908649 or info@citybee.lv and we will tranfer your money back to your bank account soon. Is the scooters reservation available? Sorry, this service is currently not available. How to start / end my trip with scooter? • Find a scooter nearby • Scan the QR code on the scooter frame or enter a digital code. • The scooter unlocks automatically, so kick&go IMPORTANT! If you use the scooter for the first time, remember to try the start and brake handles. After finishing the trip, park the scooter and follow the instructions in the mobile app: click on "Finish the trip" and take a photo of the scooter – we need to make sure what the scooter is parked properly Where can I drive the scooter? You can move outside the scooters area, but the scooter must be left anywhere in the Citybee scooters zone. REMINDER! If there is a bicycle path, move along it. If is not, you can move along the walkway. Just do slow down the speed while passing by the pedestrians. What else should I know about scooters? - Do not drive while being drunk or intoxicated - protect others and yourself ? - Try the speed and brake handles while driving the scooter for the first time. When scooters are available? Where can I park CityBee car? Our cars you can park in locations listed below: 1) In all "Rīgas Satiksme" parking lots; 2) In free parking lots where road traffic regulations allow to park; 3) Mūkusalas buisness centre; 4) Jaunā Teikā (Gustava Zemgala Gatve 74-78); 5) Skanstes City (Skanstes street 50-54); 6) MCITY Ulbrokas un MCITY Astras; 7) Business Garden (opposite shopping center Spice, in the square between Kārļa Ulmana gatve, Riga, and Malduguņu street, Daibes street and Lielā street in Marupe); 8) Business Center 117 (Dzelzavas iela 117); 9) Turiba University. What is PREMIUM plan? Extra perks and services provided: in the beginning, we offer our users one extra perk – in case of an accident, the franchise payment for “Premium” users is reduced from €500 to €100. How cupoun codes and gift cards work? Discount codes are divided into two ways: Coupons - money from coupon codes can only be spent in one ride, after the ride it will be deleted; Gift cards - money from gift cards can be spent in any amount of rides. Are CityBee cars being disinfected during the COVID-19 pandemic? All COVID-19 analysis points throughout Latvia are marked in the CityBee internal system. Any CityBee car that passes through these areas is quarantined for 72 hours or 3 days. This happens automatically - the system records this fact and after the trip the car is no longer available to another driver. You will physically see this car on the street, but it will not be possible to reserve, open or drive it. Is the entrance pass to Jūrmala included? Yes, the entrance pass to Jūrmala is already included in the CityBee rental price. Why was €5 deducted from my account when booking a car? Before the user starts using the vehicle, the Company is entitled to check whether there are sufficient funds in the payment card attached to the User's Electronic System and to reserve the amount of funds in the amount of EUR 5 (five euros). At the end of the trip, the actual amount for the Services, calculated in accordance with the Price List, is debited in accordance with the above procedure, and if the previously booked amount is higher, the remaining reserved amount is returned to the card used by the User for payments. What are the call center working hours? Customer service call center working hours in Latvian language: Monday 07:00 - 24:00 Tuesday 07:00 - 24:00 Wednesday 07:00 - 24:00 Thursday 07:00 - 24:00 Friday 07:00 - 24:00 Saturday 10:00 - 20:00 Sunday 10:00 - 20:00 The rest of the time you will be served in English or Russian languages. How to add My RIMI card? Click on the link: https://selfservice.citybee.lv/#/rimi-card And add your Rimi card details. Offer valid until 30.06. How to add My RIMI card? Click on the link: https://selfservice.citybee.lv/#/rimi-card And add your Rimi card details. Offer valid until 30.06.
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Privacy policy

PRIVACY POLICY

In this document (hereinafter - the Privacy Policy) we explain how we process your personal data collected by us in CityBee mobile app during your use of CityBee vehicles – cars, bicycles, scooters (hereinafter – the Vehicles). We invite you to review this Privacy Policy carefully.

We use the collected personal data to ensure seamless provision of services and continuous improvement of service quality and functioning of CityBee mobile app (hereinafter - the Mobile App). We may be unable to rent you CityBee vehicles or provide the services related to their use unless we get the requested personal data.

We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (the General Data Protection Regulation) (hereinafter - GDPR) and other legal acts governing personal data protection and this Privacy Policy.

The terms used in the Privacy Policy must be interpreted in accordance with the definitions contained in GDPR and in the terms and conditions of CityBee vehicle rent and service provision unless otherwise provided in this Privacy Policy.

We may update the Privacy Policy from time to time, therefore we recommend that you review it periodically. We will inform you of any changes by posting the updated Privacy Policy on the Mobile App. In case we materially amend the Privacy Policy, we will send you the respective notification by e-mail.

  • WHO IS IN CHARGE OF YOUR PERSONAL DATA PROCESSING? 

 

The controller (hereinafter - We, the Company) which processes your personal data provided in the Mobile App and collected during the use of the Vehicles is:

 

SIA „CityBee Latvia“ 

reg. Nr. 50203191721,

address Piestātnes st. 11A, LV-2015, Latvia

You can contact us by e-mail info@citybee.lv or telephone +371 272 65460, regarding personal data protection issues.

  • WHAT IS OUR LEGAL BASIS FOR PERSONAL DATA PROCESSING?

 

Your data will be processed on the basis of:

  • Your consent (-s) which you have given, clearly confirming this:
  • as you are installing the Mobile App in your mobile device and selecting its settings;
  • as you are uploading the image of your driving license’s first side and the image of your face to the Mobile App in order to establishing your identity and online verification of your right to drive;
  • by choosing in your device to receive direct marketing offers via e-mail and using active push notifications on the phone;
  • by choosing in your device to receive personalised direct marketing offers via e-mail and using active push notifications in your device;
  • by letting for the Mobile App to in your device to access the data of your device’s camera and geolocation data of your device;
  • before the recording your telephone conversation with our customer service centre.
  • Our contractual arrangements with you for Vehicle rent and services:
  • The terms and conditions of CityBee vehicle rent and service provision.
  • Applicable laws (legal obligations), such as taxes, financial accounting, traffic safety regulations and other legislation.

 

  • Our legitimate interests including fraud prevention, analysis, debt management, transmission of data about debts to debt recovery companies and credit rating agencies, creditworthiness assessment, network and information security, sharing evidence of possible criminal actions with the state authorities, providing information about services or asking for an opinion on the provision of services, GPS tracking to ensure our asset security and the implementation of agreement with you on CityBee vehicle rent and services, and other legitimate interests.

Important:

  • After installing and using the Mobile App, We may send you direct marketing communications in accordance with our legitimate interest in notifying You of Our services and seeking an opinion on Our services in accordance with Our legal rights. You can opt out of these notifications in your Mobile Gadget settings as soon as you install the gadget or at any time later. If you refuse to receive such messages, you will be sent only non-promotional e-mails and messages (short messages (SMS), push notifications) in relation to the use of CityBee services;
  • you may refuse all active phone push notifications by changing your device's operating system settings. 

 

  • WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSES THEY ARE USED? 
  • Upon the installation of the Mobile App and selection of its settings 

The device will function properly only if the Mobile App is given permission to use the following device’s data: the device’s operating system and the device model. If you disagree that the Mobile Apps receives these data, do not install the Mobile App on your device. If you have already installed the Mobile App, without reading this Privacy Policy available on Google Play and App Store platforms first, you should immediately delete the Mobile App from your device.

 

For analysis and advertising purposes, we use third-party tools such as Google Firebase, Google Ads, and Facebook Ads, to enable ourselves to collect aggregated and depersonalised information about how people use the Mobile App, understand how we can improve and provide relevant non-personalised advertising of our services. If you disagree with the processing of data for the purposes described above, do not install the Mobile App on your device and do not select its settings. If you have already installed the Mobile App without reading this Privacy Policy available on Google Play and App Store platforms first, you should immediately delete the Mobile App from your device. 

 

  • Account creation in the Mobile App

If you intend to start using the Mobile App, you need to register in the App by providing the personal data required in accordance with the terms and conditions of CityBee vehicle rent and service provision. We have the right to request provision of and process the following personal data: your name, contact information (telephone number, e-mail address), address, credit card information (card type, bank name, card number, validity period), the image of your driving license’s first side, the data provided on the first side of your driver’s license (name, personal identification number, date of birth, driving license expiration date, the image of your face).

We need the image of your face (a selfie), the photo on your driving license and the data provided in your driving license to be able to establish your identity and the right to drive cars as you rent them. For this purpose, before the start of service provision, we will have to verify your driving license, i. e.: to check whether the image of your face made using the Mobile App matches the image of the face on the driving license (by automated means using algorithms selected by the service provider); and to check the validity of the driving license. You may choose to have this verification performed, by uploading the image through the Mobile App or, if you disagree to provide data in this way, you may call Us at the phone number +371 272 65460 and We will find the best solution to suit your expectations. For the purposes of the aforementioned verification, We will use third-party services and, in the legitimate interest of ensuring that only authorized customers have access to Our services, We contact the driving license authority to verify that the document provided is valid. We will use third-party services for the purposes of the aforementioned verification.

We have the right to perform periodical checks or updates of your driving license according to the verification procedure while you are using CityBee vehicles and services. If we find that your driving license is about to expire, we may contact you (by e-mail, SMS or by push notifications) and notify you about the expiry of the driving license.

  • Use of the Mobile App

When you use the Mobile App, we record your activities (e. g., reservation of Vehicles, their locking/unlocking, etc.); besides, we collect other data related to service use (Vehicles you have used, date and time of use, places where the Vehicle was taken and left, route of the Vehicle, speed, fuel and fuel card usage, etc.). The Mobile App will be able to use your device’s geolocation data, the camera integrated on your device and to send you Mobile App messages if you give such permission in the Mobile App and/or in your device’s settings. Please remember that if you do not permit using the aforementioned data/functions, some Mobile App functions may not function, and you may not be able to start renting CityBee Vehicles and/or using the services.

Your contact information (e-mail address, telephone number (send via SMS)) can be used to provide information relating to the services used, amendments of the terms and conditions of CityBee vehicle rent and service provision, the price list, etc. The information referred to above can also be sent as push notifications of the Mobile App. You can opt-out Mobile App push notifications at any time by changing the settings of your device's operating system.

We process your personal data (name, e-mail address, CityBee vehicle use data) for the purposes of personalised direct marketing (including the marketing of our partners, e. g., catering, vehicle maintenance, custodial service providers, etc.) using e-mails or push notifications only after obtaining your explicit and unambiguous consent through the Mobile App. You have the right to withdraw your consent at any time by phone: +371 272 65460; e-mail: info@citybee.lv, by clicking on the link “Unsubscribe newsletter subscriptions” at any time or by unchecking the option to receive marketing messages in the Mobile App. 

Please note that if permitted by the national legislation, we have the right to send general direct marketing messages of a general nature by e-mail or SMS based on your legitimate interest for offering services or for asking you to express your opinion about our services. In addition, you can always give us permission to receive such messages as push notifications. You have the right to withdraw your consent at any time by telephone: : +371 272 65460; e-mail: info@citybee.lv, by clicking on the link “Unsubscribe newsletter subscriptions” at any time, by replying to SMS with the word “STOP” or by unchecking the option to receive marketing messages in the Mobile App.

In case you give permission to use Your device’s functionality to use fingerprint or face image for user recognition, We will not receive and/or process such data (we will only process device’s system information that the user log in was successful/unsuccessful).

  • Use of vehicles

Each Vehicle is equipped with an electronic system which records the location of the Vehicle, the distance travelled by the Vehicle, the Vehicle operating time, speed and other Vehicle-related data their use and transmits such data to us. We need this for CityBee vehicle rent and service provision in accordance with the terms and conditions of CityBee vehicle rent and service provision.

If during your use of the Vehicle by connecting your device to wired or wireless devices of the Vehicle, including but not limited to navigation, multimedia systems, your device’s data, e.g. given name and Bluetooth ID, will be stored in the Vehicle, unless you remove them in accordance with the Vehicle manufacturer's instructions. While using a Vehicle you must remove the data of your device from the memory of the Vehicle devices yourself. If you have failed to remove the data, we do not accept any liability in respect thereof.

When you register in the Mobile App and are using CityBee vehicle rent and services, we have the right, to the extent permitted by applicable law and subject to our legitimate interests (risk assessment, our asset protection, ensuring the security of third parties and their property, collection of charges for the provided services), take account of your creditworthiness, debt, driving experience, the respective road traffic offenses, history of insured events related to you (e. g., for speed) over the period of Vehicle use, and make decisions based on these data, which may affect the provision of our services to you (if you already use our services).

If you fail to comply with your financial obligations under the terms and conditions of CityBee vehicle rent and service provision and fail to pay your debt within 30 calendar days from the date of receipt of the notice, to the extent permitted by applicable law, we are entitled to transfer your data about your debt and personal data (including name, personal identification number and other and other data substantiating the fact of debt) to the persons who have a legitimate interest obtain such data, joint debtor files for debt management and/or recovery purposes based on our and third parties’ legitimate interest.

If during your registration in the Mobile App and/or use of CityBee vehicle rent and services we have any doubts that you will not be able to pay for the services rendered and We suffer damage as a result, based on their legitimate interest (risk assessment, protection of our assets, collection of charges for the services rendered), in certain cases (e. g., if you intend to rent an exclusive vehicle, are planning a trip abroad, are planning to use the vehicle for longer than usual, or you request to defer the payment, as well as in cases where the travel price exceeds 250 euros, and/or if there are other serious circumstances which may cause any kind of risk), we may ask Creditinfo Lietuva UAB to provide lawfully available data about you (including your credit rating, etc.) and to assess them for solvency, debt management and/or recovery purposes.

If you contact our customer service centre by telephone and give your consent to the recording of your telephone conversation, We will record the information, including personal data (the phone number you are calling, other information related to your request, including, but not limited to, name, car number, fault, car accident details, request content, and etc.), provided by you to be able to duly process your request.

In case of car accident, We will process the collected personal data related to the accident to be able to compensate the damage to the persons involved in the accident jointly with our insurance companies and/or the ones of the persons involved in the accident.

In order to improve and refine the quality of CityBee vehicle rent and services, we may analyse non-personal, statistical data, such as Vehicle use date and time, the location where the vehicle was taken and left, the Vehicle route, speed, fuel and fuel card use, we have collected during your use of CityBee vehicle rental and services via the Mobile App.

  • DO WE SHARE YOUR INFORMATION WITH OTHERS?

We may use third-party services (third-party data centres, servers, verification of documents, photos, administration, payment, auditing, accounting, legal and consulting services, debt collection, Mobile App usage analysis and statistical services, direct marketing services, e-mail programs, short messages, payment intermediaries, etc.) or cooperate with partners in relation to the provision of services when we need access to your personal data to a certain extent. In this case, we shall ensure that third parties comply with their obligations of confidentiality and appropriate protection of personal data.

If necessary, your personal data may be produced to the competent state and municipal authorities, in accordance with applicable legislation and/or on grounds of our legitimate interests.

In case of a car crash, your data will be transmitted to insurance companies and, if necessary, to the other parties involved in the accident.

Based on the available data on the Vehicle we have the right and, in certain cases, an obligation to report information on road traffic offences (such as speeding, drunk driving) to the competent authorities (e. g., the police).

  • FOR HOW LONG SHALL WE STORE YOUR PERSONAL DATA? 

Personal data collected for CityBee rent and service provision must be stored as long as they are necessary for the purposes for which the personal data were collected or obtained, except in the following cases in which data can be stored longer than for the required period:

(i) for the performance of legal obligations which require personal data processing;

(ii) for preserving information on suspected criminal acts;

(iii) for the establishment, exercise or defence of legal claims.

Your personal data shall be stored:

(i) for Vehicle sharing service administration purposes (i. e., client registration and accounting, contract management and monitoring of their performance, debt recovery and fines) for 3 months if the services are rejected; for 5 years after the date of expiry of the contract. Details of the clients who failed to fulfil their financial and/or property obligations or caused damage to the Company shall be stored for an additional period of 5 years;

(ii) for ensuring the protection of the assets (rented Vehicles) possessed by the Company (GPS data) – for 3 years;

(iii) for direct marketing purposes – when We have Your consent for 3 years, but not beyond the validity period of your consent; on the basis of a legitimate interest, until the end of the contract.

(iv) the records of telephone conversations with you shall be stored for a period not exceeding 6 months.

  • WHAT ARE YOUR RIGHTS? 

As a personal data subject, you have the right:

(i) to be informed about the processing of personal data and to request access to them or copies of your personal data so that you were able to know the purposes of your personal data processing, their storage period, etc.;

(ii) to request us to modify or update your personal data if they are inaccurate or incomplete;

(iii) to request that all or some of your personal data are not processed temporarily or in general;

(iv) to request to terminate your personal data processing if We no longer have any legitimate interest or legal obligation to process them;

(v) in certain cases, e. g., when personal data are processed for direct marketing purposes, you have the right to request deletion of your personal data used for direct marketing messaging;

(vi) to request to transfer your personal data to another service provider in a structured and machine-readable format.

For the purposes of your personal data processing, we do not use automated decision-making processes, including profiling, which may produce legal effects on you or similarly significantly affect you. However, when processing your personal data for direct marketing purposes, we may assign you to a certain category of customers, therefore you have the right to require human intervention to express their views or to oppose such assignment.

To exercise your rights, contact us by e-mail info@citybee.lt or come to our customer service department. Along with the request, please provide an identity document (if you apply locally), sign your application by certified electronic signature

or attach a notarized copy of your identity document with your application by post.

We will provide information as soon as possible, but no later than within one month from the date of your application. We will provide information free of charge, however, if your requests are manifestly unfounded or excessive, in particular, because of their repetitive character, we may charge a reasonable fee based on administrative costs or refuse to act on the request.

You have the right to lodge complaints to the State Data Protection Inspectorate (Addressee: Data State Inspectorate

Blaumaņa Street 11 / 13-15, 1011, Riga, Latvia (email: info@dvi.gov.lv). However, we recommend that you contact us first and we will try to resolve all your requests with you.

  • HOW WE WILL TAKE CARE OF YOUR PERSONAL DATA SECURITY?

We use appropriate technical and organisational measures to ensure personal data security, including protection of data against unauthorised processing and accidental loss, destruction or damage. These measures are selected taking account of the risks that may arise to your as data subject's rights and freedoms.

We strictly control access to personal data processed and provide it only to the employees of the company who need personal data to perform their work and monitor how they use the granted access. Company employees who have access to personal data are acquainted with personal data protection requirements and ensure the confidentiality of personal data processed.

We regularly monitor our systems for possible violations or attacks. However, it is impossible to fully ensure the security of information transmitted via the internet. Having this in mind, you transmit information via the Mobile App using the internet connection at your own discretion and your own risk.

We provide access to personal data with passwords of the required level and prepare arrangements for the protection of confidential information with individuals or partners who have access to your personal data.

 

  • YOU CAN CONTACT US

If you have any additional questions, please contact us via e-mail info@citybee.lv or by telephone +371 272 65460.

This policy was last updated on 2021-01-14


LIST OF COOKIES

Name
Cookies name
Cookie collection purpose
Expires in
Data used
Google Analytics
_ga
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
2 years
Unique identifier
Google Analytics
_gid
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
24 h
Unique identifier
Google Analytics
_gat
A cookie intended to limit the number of queries.
1 min
Unique identifier
Google Analytics
_gat_UA- 39577392-1
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
_gat_UA-39577392-5
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
AMP_TOKEN
This cookie has a keyword that can be used to receive the client’s identifier from the AMP client ID service. Other possible values include errors, or requests to find out if the client identifier error comes from the AMP client ID service.
30 seconds to 1 year
Unique identifier
Google Analytics
_utma
Google Analytics tracking Cookie. Anonymised information is sent to the server. The cookie identifies unique users and tracks user sessions.
2 years
Unique identifier
Google Analytics
_utmb
The cookie is used to detect a new session.
30 min
Unique identifier
Google Analytics
_utmc
The purpose of this cookie is to detect users leaving the website.
Until the end of the user session
Unique identifier
Google Analytics
_utmz
The purpose of this cookie is to identify the web source used by the user of the browser to click the link, what keywords that source used, and the location of the user at the time of the visit.
6 months
Unique identifier
Google Analytics
_utmv
This cookie is intended to collect information used by Google Analytics with the goal of identifying the user according to specific segments.
2 years
Unique identifier
Google Analytics
_utmx
Persistent cookie
18 months
Unique identifier
Google Analytics
_utmxx
A Google Analytics persistent cookie to identify experiments with specific users.
18 months
Unique identifier
Google Analytics
C, cid, TPC, GCM, uid
These cookies randomly generate an identifier for every visitor to determine what visitors come to the Website repeatedly. These cookies help identify website browsing habits.
Until the web browser is closed, or up to 60 days
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-1
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-5
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
AdWords
NID, SID, IDE, ANID, DSID, FLC, AID, TAID, exchange_uid, _gads, _gac,
These cookies help us create ads that are the most interesting to our users, and most profitable for the publishers and advertisers. These cookies are frequently used to select ads based on what is important for the users, improve feedback on the efficiency of the campaign, and ignore ads that the user has already seen.
Google uses cookies (e.g. NID and SID) to adapt advertising to its services (e.g. Google search engine). We use these cookies to remember last searches, last contact with offers by advertisers, search results and advertiser website visits. Because of this, we can show customised ads on the Google website.
We also use cookies to show ads throughout the web. IDE is one of the most important cookies related to ads and used on websites that are not owned by Google. It is saved by web browsers and is owned by the doubleclick.ne domain. Another cookie, saved under the google.com domain, is called ANID. We also use other cookies, such as DSID, FLC, AID, TAID or exchange_uid. We can also use cookies to show more appropriate ads on other Google services (e.g. YouTube).
Sometimes ad cookies can be installed in the domain of the visited website. In relation to the ads that are shown throughout the web, the cookies set in the domain of the visited website may be ‘__gads’ or ‘__gac’. Unlike other cookies, saved under Google’s own domains, Google cannot read these cookies when you visit other websites. This makes it possible to measure interaction with ads within a specific domain, without showing the same ads to specific users too frequently.
Furthermore, Google uses various cookies related to conversion, whose main purpose is to help advertisers determine how many people who have clicked on the ad have purchased the products. These cookies help Google and advertisers verify if you visited the advertiser’s website after clicking on the ad. Google does not use any conversion-related cookies for ads that concern personal interests, and such cookies have a limited expiry period. We use a cookie called ‘Conversion’ for this purpose. It is essentially set up in the googleadservices.com or google.com domain (you can find a list of the domains that we use for advertising cookies at the bottom of this page). Certain cookies may be used to measure events that lead to conversion. For example, Cookie DoubleClick and Google Analytics may also be used for this purpose.
We use the AID, DSID and TAID cookies to link your actions over multiple different devices, if you previously logged onto your Google account in any of them. This makes it possible for us to coordinate ads shown on different devices, and measure events that lead to conversion. These files will be set up at the following domains: google.com/ads, google.com/ads/measurement or googleadservices.com. If you would not like the ads that you see to be coordinated over multiple devices, you may switch ad personalisation off in the ad settings.
30 days
Unique identifier
Facebook Pixel
FB_PIXEL_ID
A cookie that collects information about the user’s behaviour at the website; it is intended for repeat marketing.
30 days
Unique identifier
citybee.lv
GAUID
……….



….
Citybee.lv
_hjCookieTest









registration.citybee.lv
PHPSESSID
Saves the user’s session state in accordance with the settings.



Single session