EN RU LV
Can I use CityBee to get back to Latvia during COVID-19 pandemic? Yes. If you want to reserve a car in Lithuania or Estonia you will need to create a profile for the the country you are planning to take the car from. To do that, follow the simple steps below: Open the Citybee application map and click "More"; Click on "Settings"; Click "Sign In" or if you can't see it, press "Logout" first; Click on the arrow next to "Latvia" and select the country you are currently in; Click on "Add Account" and follow the instructions in the application. When you‘re back to Latvia just leave the car in any eligible CityBee parking zone. Just keep in mind, park according to the rules, do not park where it is not allowed ;) We also kindly ask you not to park CityBee cars at underground parking stations. After you finish your reservation you MUST contact our support by calling +371 28908649 and inform us about your finished reservation, so we could take care of the car. The car will be unavailable for other users, quarantined for 72 hours and disinfected. We also highly recommend using CityBee for trips from airport to your current place of residence in order to avoid any social contact within the country you‘re in. After such trip you also need to contact our support by calling +371 28908649 and inform us about your finished reservation. Can I use CityBee to get back to Lithuania/Estonia during COVID-19 pandemic? Yes. To do so, just take the bee and drive. When you‘re back in Estonia/Lithuania, leave the car in any eligible CityBee parking zone. Just keep in mind, park according to the rules, do not park where it is not allowed ;) We also kindly ask you not to park CityBee cars at underground parking stations. After you finish your reservation in Estonia/Lithuania, you MUST contact our support by calling +371 28908649 and inform us about your finished reservation, so we could take care of the car. The car will be unavailable for other users, quarantined for 72 hours and disinfected. To take the car you need to create CityBee Latvia profile. To do that, follow the simple steps below: Open the Citybee application map and click "More"; Click on "Settings"; Click "Sign In" or if you can't see it, press "Logout" first; Click on the arrow next to "Latvia" and select the country you are currently in; Click on "Add Account" and follow the instructions in the application. We also highly recommend using CityBee for trips from the airport to your current place of residence in order to avoid any social contact within the country you‘re in. After such a trip you also need to contact our support by calling +371 28908649 and inform us about your finished reservation. How do I register as a CityBee user? Download the CityBee app for Android (from Google Play) or iOS (from the App Store). Once it’s installed, choose the country where you’ll be using the service – in this case, Latvia. I can’t log in to my account. What should I do if I’ve forgotten my user name or password? Don’t worry – it happens! First check that you’ve entered the right e-mail address and password. Do I need to submit my debit/credit card details when I register? It’s best if you do this straight away, yes. You can still do it afterwards if you prefer, but without having saved your card details you won’t be able to make any bookings or rent our vans. What cards do you accept? We accept all Visa, MasterCard and American Express cards. You can add more than one card. Bear in mind that your card will need to have been activated for online transactions. You can do th How long will it take to confirm my driver's license? The process of checking the added driver's license usually takes about 10min. Warning! While the COVID-19 pandemic is ongoing, the process of checking the added driver's license might take up to 2h. Can I register myself on CityBee but add someone else’s payment card? Nope – sorry! The debit or credit card whose details you enter has to belong to the holder of the account. What documents do I need in order to register? Have your category B driver’s licence handy. That’s all you need. How can I book one of your vans? Open the app and find the nearest van on the map or using the list. Press the icon to bring up the exact location and fuel level of the van in question. Once you find a suitable van, select ‘Book’. You’ll How do I unlock the van? If you’re at the van, open the app, select ‘Booking’ and then hit ‘Unlock’. The doors will unlock automatically and you can hop in. How long are bookings valid for? Free bookings are valid for 15 minutes. After that, bookings are cancelled automatically. If you need to, you can give yourself more time by clicking on ‘Extend booking’. Then you can book the vehicle for up to 2 Can I cancel my booking? If so, how much will it cost me? You can cancel any booking free of charge within 15 minutes of making it. If you change your mind, simply choose ‘Cancel’ and then confirm that you’re cancelling the booking. Bear in mind that you’re charged from the moment you unlock the vehicle. Where can I park the van and terminate my hire period? Can I park anywhere, or are there designated places? The areas you can park CityBee vans are marked on the map in the app. Terminating your hire period outside these areas isn’t possible. Your hire period continues until you park the vehicle and terminate your booking in the app. Can I terminate my hire period in another location? Currently, passenger cars have zones in the following territories: Riga, Jurmala, Baltezers, Adazi, Kekava, Salaspils, Balozi, Marupe, Jaunmarupe, Ulbroka un Lici. Cargo car areas are located in Riga, Saulkrasti, Salaspils and Adazi. How are CityBee’s prices calculated? Prices are tracked and calculated using the app from the moment you open the vehicle’s door. Fees for usage time for cargo cars: 0.25 EUR per minute, 9.90 EUR per hour, 44.90 EUR per day or 239 EUR per week. A fee of 0.20 EUR is calculated for each driven kilometer. For passenger cars: 0.16 - 0.32 EUR per minute, 5.49 - 10.90 EUR per hour, 23.90 - 54.90 EUR per day or 129 - 269 EUR per week. A fee of 0.16 - 0.24 EUR is calculated for each driven kilometer. You will find a detailed price list and all rates in the "Prices" section on the citybee.lv website and in the app. How do you charge the fees for using CityBee? To hire one of our vans you need to add your debit/credit card details to your CityBee account. You can add the details of more than one card if you like and then simply choose whichever card you want to pay with on that particular occasion. How much does it cost to use CityBee? Not much! For a van just €0.25 per minute, €9.90 per hour, €44.90 per day or €239 per week, plus €0.20 for every kilometre you travel. For cars €0.16 - 0.32 per minute, €5.49 - 10.90 per hour, €23.90 - 54.90 per day or €129.00 - 269 per week, plus €0.16 - 0.24 for every kilometere you travel. For the full price list, take a look at the ‘Prices’ page online at www.citybee.lv or on the app. Do I have to pay for petrol when I use a CityBee van? No. You simply pay for the amount of time you use it and the number of kilometres you travel. If the fuel gauge runs low while you’re driving (i.e. the red light comes on), find your nearest Circle-K petrol station, Will I still pay for van hire if I don’t end up using it but fail to terminate the hire period? Yes. Total costs are calculated at the moment you terminate your hire period regardless of whether the van has moved or not. What should I do if the petrol’s running low? Find your nearest Circle-K petrol station, fill up and pay using the fuel card you’ll find affixed to the back of the sun visor (not in cash). Your help will definitely be noted at CityBee. Bear in mind that the petrol How old do I have to be to use your service? At least 18. And don’t forget that you have to have a valid category B driver’s licence. Is the service available 24/7? Yep – 24/7/365! (366 every four years.) Can absolutely anyone hire a CityBee van? Our vans are available to [just about] everyone. You simply have to be 18+ years old and have a category B driver’s licence. How big is the cargo space? What will fit into it? Our vans have enough room for large and long items. For example, they’ll take 90 boxes measuring 56 x 33 x 41 cm or a 3.5-metre worktop of some kind (for a Are there any restrictions on the weight of the cargo? Yes. The max. weight when using a Fiat Ducato is 1450 kg. Our vans can make light work of heavy loads, but even they have their limits – and you need to make sure you don’t exceed them. P.S. Make sure you secure your cargo using the straps provided. Are there straps to hold my things in place in the cargo space? Yes. If you need to transport something big and heavy, definitely use the straps. Objects that aren’t tied down can affect your driving safety and/or damage the vehicle. Let us know if there aren’t any straps in the van. What kind of driver’s licence do I need to drive one of your vans? A category B licence is fine. Bear in mind though that our vans are much larger than ordinary cars. Just like our slogan says, they’re big vans for big deliveries! If you’ve never driven such a v Can someone else drive the van as well? No. The driver has to be the holder of the CityBee account via which the vehicle was booked and hired. How many seats are there in your vans? There’s room for three people in the driver’s cabin (i.e. the driver and two passengers). Bear in mind that it’s prohibited for anyone to be in the cargo space while the vehicle is moving. How tall are your vans? Will they fit in an underground car park? This is where things could get tricky. Always check the permitted height. Bear in mind that CityBee vans are bigger and taller than ordinary cars. They’ll fit in car parks and parking stations where the max. permitted he Where do I find the key? On the shelf below the radio and gear stick. The key should be between the cup holders. If not, check the glove compartment. Bear in mind that at the end of your hire period you need to return the keys to the designated spot. Where do I find the van’s registration documents and insurance policy? Both are in the passenger-side glove compartment. Is your app available on all smartphones and operating systems? Windows Phone, for example? Our app can be used on devices operating on Android 4.4 or iOS version 9.3 and up. Can I take the CityBee van outside of Latvia? Sure – but before you do you’ll need to call us and let us know where you’re going and how long you’ll be outside the country. Bear in mind that you won’t be able to use the fuel card to pay for petrol outside of Latvia, so fill up the tank before you cross the border. I can’t seem to terminate my hire period. What’s the problem likely to be? Make sure you’re in a CityBee zone. Remember that you can only terminate a hire period within a designated area. If you are, check that all the doors and windows are closed. Before termin What happens if I lose the van’s documents? Let us know straight away by calling us on +371 28908649. Are CityBee vans insured? Yep – all of our vehicles are insured. Your excess as the driver is max. 500 euros (if you cause the damage in question). More detailed information about insurance and your liability for damage can be found in our rules. What should I do if I damage the van? If you cause any damage to the vehicle, call us straight away on +371 28908649 and explain what happened. We’ll tell you what to do next. I caused an accident. What should I do, and what costs will I incur? Accidents happen! If you caused it, note down where it occurred and call us on +371 28908649. The person you talk to will give you instructions on what to do next. If necessary, alert the relevant aut I noticed some damage to the van or there was something missing. What should I do? Take a photo of any damage you notice and e-mail it to info@citybee.lv or call us on +371 28908649. If there’s something missing or simply not right in the driver’s cabin or the cargo space, let us know. I run my own company. What kind of invoice will you issue? If you’d like an invoice with your company’s details on it, e-mail your company’s name, address and number from the register of taxable persons to info@citybee.lv. We’ll then link them to your acc What do I do if there’s nowhere to park in the area? Wait until a parking space is freed up or try for a spot in a nearby area. I left something in the van. How can I get it back? If you’re still in the area and the van hasn’t already been hired by someone else, simply hire it again for a moment and retrieve whatever you left inside the van. If you can’t access the vehicle for some reason, call Can I transport live animals in your vans? Sure – but only if they’re pets, they’re in baskets or cages designed specifically for them, they’re on the seat next to you and they’re secured with a seatbelt. Is there a mobile holder and charger in the van? Of course! We’re all about the latest technology. You can safely store your phone and charge it in our vans. Let us know if either the holder or the recharger is missing. Do I need to pay for anything else? CityBee charges no registration or membership fees. You simply pay for the amount of time you use one of our vans and the number of kilometres you travel. Do I need to buy a vignette for the CityBee van? Where to leave / take scooters? CityBee scooters can be picked up and left in CityBee scooter zones. Zones appear on the app map: Select the scooter icon at the top to see the zones highlighted in green. Before leaving the scooter, make sure it is properly positioned and does not obstruct the movement of others. :) What to do if the scooter runs down during the trip? If you are not in the zone of scooters, you can bring the scooter to the area using it as a regular mechanical scooter. At the end of the journey, it will automatically disappear from the map until we charge it again. From what age can I drive a scooter? You can use a scooter if you are 18 and older. Additional age identification is not applicable, but at the time of registration, by agreeing to the Terms of Service, you agree to this condition. Why is the location of the scooter sometimes shown incaccurate in the app? Sorry, sometimes the GPS system is not working very well, so the exact location of the scooter is not known due to technical obstacles. We offer to use another nearest scooter. Sorry for the inconvenience. What to do if my money was transferred, even though I didn't use a scooter? We are very sorry. Immediately contact our Helpdesk +371 28908649 or info@citybee.lv and we will tranfer your money back to your bank account soon. Is the scooters reservation available? Sorry, this service is currently not available. How to start / end my trip with scooter? • Find a scooter nearby • Scan the QR code on the scooter frame or enter a digital code. • The scooter unlocks automatically, so kick&go IMPORTANT! If you use the scooter for the first time, remember to try the start and brake handles. After finishing the trip, park the scooter and follow the instructions in the mobile app: click on "Finish the trip" and take a photo of the scooter – we need to make sure what the scooter is parked properly Where can I drive the scooter? You can move outside the scooters area, but the scooter must be left anywhere in the Citybee scooters zone. REMINDER! If there is a bicycle path, move along it. If is not, you can move along the walkway. Just do slow down the speed while passing by the pedestrians. What else should I know about scooters? - Do not drive while being drunk or intoxicated - protect others and yourself ? - Try the speed and brake handles while driving the scooter for the first time. When scooters are available? Where can I park CityBee car? Our cars you can park in locations listed below: 1) In all "Rīgas Satiksme" parking lots; 2) In free parking lots where road traffic regulations allow to park; 3) Mūkusalas buisness centre; 4) Jaunā Teikā (Gustava Zemgala Gatve 74-78); 5) Skanstes City (Skanstes street 50-54); 6) MCITY Ulbrokas un MCITY Astras; 7) Business Garden (opposite shopping center Spice, in the square between Kārļa Ulmana gatve, Riga, and Malduguņu street, Daibes street and Lielā street in Marupe); 8) Business Center 117 (Dzelzavas iela 117); 9) Turiba University. What is PREMIUM plan? Extra perks and services provided: in the beginning, we offer our users one extra perk – in case of an accident, the franchise payment for “Premium” users is reduced from €500 to €100. How cupoun codes and gift cards work? Discount codes are divided into two ways: Coupons - money from coupon codes can only be spent in one ride, after the ride it will be deleted; Gift cards - money from gift cards can be spent in any amount of rides. Are CityBee cars being disinfected during the COVID-19 pandemic? All COVID-19 analysis points throughout Latvia are marked in the CityBee internal system. Any CityBee car that passes through these areas is quarantined for 72 hours or 3 days. This happens automatically - the system records this fact and after the trip the car is no longer available to another driver. You will physically see this car on the street, but it will not be possible to reserve, open or drive it. Is the entrance pass to Jūrmala included? Yes, the entrance pass to Jūrmala is already included in the CityBee rental price. Why was €5 deducted from my account when booking a car? Before the user starts using the vehicle, the Company is entitled to check whether there are sufficient funds in the payment card attached to the User's Electronic System and to reserve the amount of funds in the amount of EUR 5 (five euros). At the end of the trip, the actual amount for the Services, calculated in accordance with the Price List, is debited in accordance with the above procedure, and if the previously booked amount is higher, the remaining reserved amount is returned to the card used by the User for payments. What are the call center working hours? Customer service call center working hours in Latvian language: Monday 07:00 - 24:00 Tuesday 07:00 - 24:00 Wednesday 07:00 - 24:00 Thursday 07:00 - 24:00 Friday 07:00 - 24:00 Saturday 10:00 - 20:00 Sunday 10:00 - 20:00 The rest of the time you will be served in English or Russian languages.
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Privacy policy

PRIVACY POLICY

Table of Contents

I.       What is the purpose of this privacy policy?. 1

II.      What is personal data and how is it processed?. 1

III.         For what purposes do we process your personal data?. 2

Ordering Services on the Website (Possibility for Legal Entities to Conclude a Contract on the Website). 2

Joining Self-Service (Purpose of Performance of the Contract). 3

Fulfilment of Tax Obligations (Issuance and Administration of Accounting Documents). 4

Improving the Quality of Customer Service and Information (Recording of Telephone Conversations) 5

Administration of Requests, Complaints, Claims (Examination of Inquiries). 6

Raising Representation and Awareness in Public Space (Communication in Social Networks). 8

IV.         What rights do you have and how can you exercise them?. 9

V.     What are your duties and responsibilities?. 10

VI.         How do we take care of the security of your personal data?. 10

VII.        Who may be contacted in the case of additional questions?. 10

 

What is the purpose of this privacy policy?

SIA CityBee Latvia, legal entity code 50203191721, registered office address Piestātnes iela 11A, LV-2015, Jūrmala (hereinafter referred to as the Company or we), cares about your privacy and the protection of your personal data, therefore we process personal data in accordance with the General Data Protection Directive Regulation (EU) 2016/679 (hereinafter referred to as the Regulation) of the European Parliament and the Council as well as other legislation on the protection of personal data. Therefore, in order to ensure fair and transparent information about the processing of your personal data, we publish this Privacy Policy (hereinafter referred to as the Policy).

This Policy describes which personal data we collect and for what purposes we process it when you use our services on the website www.citybee.lv (hereinafter referred to as the Website). This Policy also provides important information about the protection of your personal data, your rights and how to exercise them. Therefore, be sure to take the time to review this Policy, and if you have any questions, please do not hesitate to contact us on the contacts listed. Please note that we reserve the right to change this Policy in the future. You will be additionally notified of any changes, but we encourage you to review this Policy periodically.

What is personal data and how is it processed?

 

Personal data is any information directly or indirectly related to you when your identity is known or can be established directly or indirectly using relevant data (such as name, surname, e-mail address, telephone number, etc.).

Processing of personal data means any operation on personal data (including the collection, recording, storage, editing, modification, granting of access, submission of requests, transmission, archiving, etc.).

When processing your personal data, the Company adheres to the following principles of personal data processing:

  • Your personal data will only be processed to the extent necessary to achieve the relevant clearly defined and legitimate purposes, taking into account the protection of your privacy;
  • Your personal data is processed accurately, fairly and lawfully and is only processed for purposes that correspond to the purposes stated before the collection of your personal data;
  • Your personal data is processed in strict compliance with the clear and transparent requirements for the processing of personal data set out in the legislation;
  • Your personal data will only be processed in such a form that your identity can be established for no longer than is necessary for the purposes for which the personal data are processed;
  • The processing of your personal data is subject to appropriate technical and organisational measures to ensure the security of your personal data, including protection against unauthorised processing and unintentional loss, destruction and damage.

For what purposes do we process your personal data?

 

Ordering Services on the Website (Possibility for Legal Entities to Conclude a Contract on the Website)

 

What personal data do we process?

 

In order to be able to conclude contracts with us on the Website and to administer these services and/or the accounting documents issued in accordance with them on the Website, in the section "Business Clients", we ask you to provide the following data, including personal data:

 
  • Company name;
  • Company code;
  • E-mail address of the person responsible for performance of the contract and administration of the staff;
  • Telephone number of the person responsible for the performance of the contract and administration of the staff;
  • Name and surname of the person responsible for the performance of the contract and administration of the staff.
  

How do we get your data?

   
  • Directly from you when you provide them to us at the time of concluding the contract.
  

What is your personal data used for?

   
  • All the abovementioned data is used to conclude and perform the contract concluded with you.
   

To whom can your personal data be provided?

 


 
  • In order to ensure the proper functioning of the Website (where contracts are concluded and/or administered and/or services are ordered), we provide your personal data to the data processors (such as IT service providers, etc.);
  • Data may also be transferred to the competent public authorities and/or law enforcement institutions (e.g. courts, the police or other supervisory authorities), providers of legal services and/or debt collectors, insurance companies and/or other. However, your data will only be provided if it is required by valid laws and only in accordance with the procedure set forth by law in order to ensure our rights, the security of our clients, staff and resources, to file, deliver and/or defend legal claims.
  

 

  

Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.

    

It is important that the responsible persons specified by the legal entity that enters into the service provision contract with us will have the right to see the list of employees who have access to CityBee, the details of their travel and the invoices issued to the legal entity.

   

Under what conditions of lawful processing do we process your personal data?

   
  • By specifying your personal data in the relevant sections of the Website and ordering our services, a contract on the provision of specific services is concluded between you and the Company, therefore we, as a representative of a legal entity, process your personal data i.e. the processing of personal data is necessary in order to enter into and perform a contract with a legal entity in the legitimate interests of the Company;
  • Personal data of employees of a legal entity who use leased vehicles on behalf of a legal entity shall be processed for the purpose of performance of the contract in accordance with Article 6 (1) (b) of the Regulation, i.e. processing is necessary for the performance of a contract to which the data subject is party;
  • After performing the contract concluded with the Company for the provision of specific services, we must comply with the obligations imposed on us by law and keep this contract and/or evidence confirming it; therefore we protect your personal data in accordance with Article 6 (1) (c) of the Regulation, i.e. processing is necessary for compliance with a legal obligation to which the controller is subject (as defined in national law).
   

How long do we process (store) your personal data?

   
  • We process the contracts and/or orders concluded with you, together with the supporting evidence (including the specified personal data), for the entire term of the contract and store: for 3 months if the service is refused; for 5 years after the expiry date of the contract. Data on customers who have not fulfilled their financial and/or property obligations or caused damage to the Company is stored for an additional 5 years.
  

  

 

Joining Self-Service (Purpose of Performance of the Contract)

  

  

 

What personal data do we process?

You can log in to your account on our Website by using your CityBee mobile application login details (e-mail address and password). You have the ability to order travel reports and invoices in your account. For the purpose of generating travel reports, we process the following personal data of yours:

 
  • Name and surname;
  • E-mail address;
  • Rented vehicle;
  • Address of the beginning and end of usage of the vehicle;
  • Time of the beginning and end of usage of the vehicle;
  • Distance travelled;
  • Duration of use of the vehicle.
  

How do we get your data?

   
  • This personal data is obtained directly from the vehicle you have rented from us.
  

What is your personal data used for?

   
  • All the aforementioned data (except for the self-service login data) are used to fulfil the contract with you for the services you have ordered;
  • Self-service login details, i.e. the login details (e-mail address and password) of the CityBee mobile application are used to create an account for you on the Website and to give you the opportunity to log in to it and submit your travel reports and accounting documents based on them.
  

To whom can your personal data be provided? 

 

 

 
  • In order to ensure the proper functioning of the Website, we provide your personal data to the data processors used (such as IT service providers, etc.);
  • Data may also be transferred to the competent public authorities and/or law enforcement institutions (e.g. courts, the police or other supervisory authorities), providers of legal services and/or debt collectors, insurance companies and/or other. However, your data will only be provided if it is required by valid laws and only in accordance with the procedure set forth by law in order to ensure our rights, the security of our clients, staff and resources, to file, deliver and/or defend legal claims.
  

  

 

Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.

   

Under what conditions of lawful processing do we process your personal data?

   
  • When you order a travel report, your personal data is processed for the purpose of performing the contract in accordance with Article 6 (1) (b) of the Regulation, i.e. processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • In the event that you do not pay for the services provided, your personal data will be processed and provided to legal and/or debt collection service providers in accordance with Article 6 (1) (f) of the Regulation, i.e. processing is necessary for the purposes of the legitimate interests pursued by the Company;
  • Article 6 (1) (f) of the Regulation, i.e. processing is necessary for the purposes of the legitimate interests pursued by the Company;
  • After performing the contract concluded with the Company for the provision of specific services, we must comply with the obligations imposed on us by law and keep this contract and/or evidence confirming it; therefore we protect your personal data in accordance with Article 6 (1) (c) of the Regulation, i.e. processing is necessary for compliance with a legal obligation to which the controller is subject (as defined in national law).
   

How long do we process (store) your personal data?

   
  • We process the contracts and/or orders concluded with you, together with the supporting evidence (including the specified personal data), for the entire term of the contract and store: for 3 months if the service is refused; for 5 years after the expiry date of the contract. Data on customers who have not fulfilled their financial and/or property obligations or caused damage to the Company is stored for an additional 5 years.
  

 

 

Fulfilment of Tax Obligations (Issuance and Administration of Accounting Documents) 

 

  

 

What personal data do we process?

 

 

In order to ensure the proper implementation of tax obligations (i.e. correct issuance and declaration of accounting documents to public authorities) and to issue and administer accounting documents (such as VAT invoices, VAT credit invoices) in cases when you use our services, we process the following personal data of yours:

 
  • Name and surname;
  • VAT identification number (when the person is registered as a VAT payer);
  • Service details (type of service; price of the service/amount paid).
  

How do we get your data?

   
  • Directly from you when you provide them to us by registering in the CityBee mobile application.
  

What is your personal data used for?

   
  • All the abovementioned data is used in order to correctly draw up accounting documents and declare the services provided to you to the state authorities.
   

To whom can your personal data be provided? 

 

  

 
  • In order to ensure the proper functioning of the "Self-service" and/or "Accounts" sections of the Website (which contain the abovementioned accounting documents), we provide your personal data to the data processors used (such as IT service providers, etc.);
  • Data can also be transferred to state authorities – tax authorities (such as the State Tax Inspectorate), consultants, auditors, etc.
  

  

 

Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.

   

Under what conditions of lawful processing do we process your personal data?

   
  • After providing you with services and/or receiving payment for the provided services, we must comply with the obligations imposed on us by law to properly keep the Company's records and keep accounting documents, therefore we process your personal data in accordance with Article 6 (1) (c) of the Regulation, i.e. processing is necessary for compliance with a legal obligation to which the controller is subject (as defined in national law).
   

How long do we process (store) your personal data?

   
  • We store the accounting documents issued to you and other relevant personal data for up to 10 years in accordance with national legislation.
  

  

 

Improving the Quality of Customer Service and Information (Recording of Telephone Conversations)

  

  

 

What personal data do we process?

 

 

In order to ensure the proper service and information of you by telephone calls, we process (record and store) the following personal data of yours:

 
  • Conversation recording;
  • Telephone number;
  • Technical details of the conversation (date, duration, etc.).
  

How do we get your data?

   
  • Directly from you when you call us on the telephone numbers provided to order services, to report any problems or to request the information you need. We only record incoming calls, where callers are provided with additional information about the recordings of their call before the call begins.
   

What is your personal data used for?

   
  • We use the telephone number and technical data of the call to make it easier to find the call record and identify the caller if necessary;
  • We use the recording of the interview to assess the quality of telephone service and/or as evidence of a complaint or other matter.
   

To whom can your personal data be provided?

 

 

 
  • In order to evaluate and continuously improve our telephone service, we may provide access to your personal data to our staff and used data processors (such as a call centre, IT service provider, consultants, etc.);
  • Data may also be transferred to the competent public authorities and/or law enforcement institutions (e.g. courts, the police or other supervisory authorities), providers of legal services and/or debt collectors, insurance companies and/or other. However, your data will only be provided if it is required by valid laws and only in accordance with the procedure set forth by law in order to ensure our rights, security of our clients, staff and resources, to file, deliver and/or defend legal claims.
  

  

 

Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.

   

Under what conditions of lawful processing do we process your personal data?

   
  • If you contact us by telephone and hear information that the conversation will be recorded and continue the conversation, you consent to such processing of personal data, and we will process your personal data in accordance with Article 6 (1) (a) of the Regulation, i.e. the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
   

How long do we process (store) your personal data?

   
  • We keep records of your conversation and other relevant personal data for 6 months from the date of the end of the conversation. Conversation records that record the circumstances of a particular event (such as the conclusion/termination of a contract, the submission/examination of a complaint, etc.) will be included in other processing purposes set forth in this Policy and will be retained as evidence for an appropriate period of time.
   

Administration of Requests, Complaints, Claims (Examination of Inquiries)

 

  

 

What personal data do we process?

 

 

In order to evaluate and resolve your requests, complaints, claims or other inquiries you make to us and to make sure that they are reasonable and provide you with an answer and/or to make, enforce or defend legal claims, we process the following personal data of yours:

 
  • Name;
  • Surname;
  • Contact details (such as address, e-mail address, telephone number);
  • Description of the circumstances of the complaint or other inquiry;
  • Documents supporting the complaint.
  

How do we get your data?

   
  • Directly from you and/or your representative when you send us your requests, complaints, claims or other inquiries using the contacts provided by us (such as address, e-mail address, telephone, in public space, including social network communication, etc.).
  

  

 

What is your personal data used for?

   
  • We use the description of the circumstances of your complaint or other inquiry and the supporting documents in order to assess the circumstances of your inquiry and make sure that they are justified;
  • We use your name, surname and contact details in order to identify you (i.e. identify the applicant) and provide you with an answer to your inquiry.
  

  

 

To whom can your personal data be provided?

 

  

 
  • In order to assess the circumstances of your complaint or other inquiry and to make sure that it is valid, we may transfer your personal data to persons providing legal services (lawyers, bailiffs, consultants, etc.).
  • We may also transfer this data to the competent public authorities and/or law enforcement institutions (e.g. courts, the police or other supervisory authorities), providers of legal services and/or debt collectors, insurance companies and/or other. However, your data will only be provided if it is required by valid laws and only in accordance with the procedure set forth by law in order to ensure our rights, security of our clients, staff and resources, to file, deliver and/or defend legal claims.
  

  

 

Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.

   

Under what conditions of lawful processing do we process your personal data?

   
  • If you make a complaint, claim or other inquiry regarding your possible rights and/or interests protected by law, we have a legal obligation to examine your inquiry and provide you with an answer, therefore we process your personal data in accordance with Article 6 (1) (c) of the Regulation, i.e. processing is necessary for compliance with a legal obligation to which the controller is subject (as defined in national law);
  • By submitting a request, comments, responses or other inquiry to us that does not involve a possible violation of your rights and/or interests protected by law, you consent to us that you allow us to get acquainted with your inquiry and respond to your inquiry, therefore, we process your personal data in accordance with Article 6 (1) (a) of the Regulation, i.e. the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
   

How long do we process (store) your personal data?

   
  • We process complaints, requests, comments, responses, claims or other inquiries submitted by you during the entire period of examination of the inquiry and store it for 3 months from the date of its examination (except for communication in the public space). Personal data may be stored for a longer period if the complaint or request, remark, claim, response or other inquiry is not examined or is still pending during that period, and if personal data will be necessary to protect our or third parties' legitimate interests, e.g. in the event of a statutory limitation period or a legal dispute. If the complaint has been resolved by signing the settlement agreement, your personal data will be stored for 10 years.
   

Data collection of important messages sent to you

 

  

 

In cases when we send you important messages, i.e. information related to the service contract (e.g. change of contract conditions, supplement; change of service pricing, etc.) and/or notifications related to the handling of complaints/claims/requests or similar inquiries (e.g. replies to your claims, complaints, requests; correspondence in resolving a dispute, etc.), we have a legitimate interest in making sure that you have been informed of the latest changes to the Contract and/or Service Rules and to gather evidence that this type of notice has been provided to you and read (opened). Therefore, when we send you this type of message, we additionally monitor this message, i.e. we collect statistical information about the messages sent to you (e.g. the name of the message, the fact and date of delivery of the message, the fact and date of opening (reading) the message, the fact and date of opening the link in the message, etc.).

   

The collection of the data of the said person (statistical information on the notification) is carried out for the purpose of evidence of proper performance of the contract and/or handling of complaints and in accordance with Article 6 (1) (f) of the Regulation, i.e. processing is necessary for the purposes of the legitimate interests pursued by the Company. These data are stored in the Client's account for the entire period of performance of the contract and/or complaint/inquiry/claim processing and for 5 years from the date of sending the notice.

   

Raising Representation and Awareness in Public Space (Communication in Social Networks)

   

In order to properly represent the Company and increase our awareness in the public space, the Company administers the following accounts for social purposes:

  

       Facebook:  https://www.facebook.com/CityBeeLatvia/;

  

       instagram: https://www.instagram.com/citybeelatvia/.

  

  

 

What personal data do we process?

   

In order to communicate with you on social networks, we process the following personal data of yours:

  
  • Name, surname (title);
  • Information about the communication in your account ("like", "follow", "comment", "share", etc.);
  • Photos (profile and/or in which the Company is marked);
  • Sent messages;
  • Information about the message (time of receipt of the message, content of the message, attachments to the message, correspondence history, etc.);
  • Information on participation in events and/or games organised by the Company (participation, non-participation, interest, compliance with the rules of the game, etc.);
  • Information about the Company's evaluation (evaluation score, feedback, etc.).
   

How do we get your data?

   
  • Directly from you (on your social network account) when you communicate with us (using social networking tools such as Messenger or the Live Help section of the Website) and/or when you visit our managed social network accounts and/or Website.
   

What is your personal data used for?

   
  • All the abovementioned personal data of you are used for mutual communication in the public space, i.e. on social networks.
   

To whom can your personal data be provided? 

 

 

 
  • In order to ensure a proper representation of the Company in the public space and to constantly communicate with you, we may transfer your data to data processors used (such as advertising agencies, consultants, etc.);
  • Data may also be transferred to the competent public authorities and/or law enforcement institutions (e.g. courts, the police or other supervisory authorities), providers of legal services and/or debt collectors, insurance companies and/or other. However, your data will only be provided if it is required by valid laws and only in accordance with the procedure set forth by law in order to ensure our rights, security of our clients, staff and resources, to file, deliver and/or defend legal claims;
  • Please note that your personal data is only provided to those third persons which ensure the proper conditions necessary for the processing of personal data and security. Your personal data shall not be transferred to third countries (i.e. beyond the European Union or European Economic Area) or to any international organisations.
  

  

 

Please note that personal data provided on social networks is processed jointly with the social network controller (i.e. on Facebook and/or Instagram platform), therefore we offer to read the social network controller's privacy policies for more information on personal data processing on social networks.

   

Under what conditions of lawful processing do we process your personal data?

   
  • By communicating with us and/or visiting accounts managed by us and our Website, you consent to us being able to access and respond to your communications, and we therefore process your personal data in accordance with Article 6 (1) (a) of the Regulation, i.e. the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
   

How long do we process (store) your personal data?

   
  • We process the personal data provided by you until the moment of revocation of your consent (i.e. deletion of the provided personal data from the account), but not longer than until the deletion of the Company's account. We note that personal data will only be processed on the platform of the social network controller, therefore the exact terms and conditions of processing are determined by the platform controller.
  • In the event of unauthorised communication (such as slander, defamation of the Company, etc.), we may retain this communication as evidence for an appropriate period of time to protect our violated rights or legitimate interests (i.e. the entire period of out-of-court dispute resolution, pre-trial dispute resolution or litigation).
   

Please note that more information about the processing of your personal data in the CityBee mobile application can be found in the CityBee mobile application Privacy Policy [specify the link][AJ1] .

   

More information about the cookies we use can be found in the Cookie Policy at:  https://www.citybee.lt/lt/privatumo-politika[AJ2] .

   

What rights do you have and how can you exercise them?

  


Data subjects whose personal data we process have the right to:

  
  • request, access and obtain a copy of your personal data;
  • request the correction or restriction of inaccurate or incomplete personal data;
  • request the removal or restriction of excess or unlawful processing of personal data;
  • not consent to the processing of his or her personal data;
  • request the transfer of your personal data in a systematic, computer readable format;
  • has the right to withdraw consent at any time where the processing is based on the data subject's consent (pursuant to Article 6 (1) (a)). Revocation of the consent of the data subject shall not affect the lawfulness of the processing prior to revocation;
  • submit a complaint to the Data State Inspectorate (info@dvi.gov.lv).
   

The Company does not conduct profiling of your personal data on the basis of which automatic decisions are made and which may have legal consequences for you or may have a significant impact on you.

   

The data subject may exercise his or her rights by submitting a written request to the Company in person (to an employee of the Company), by post, through a representative or by electronic means – by e-mail: info@citybee.lv, in writing – at the address: Piestātnes iela 11A, LV-2015, Jūrmala.

   

Upon request, the data subject must prove his or her identity in one of the following ways:

  
  • by submitting a request to an employee of the Company, together with a valid identity document;
  • by submitting a request by post or courier, together with a copy of a valid identity document certified in accordance with the procedure established by legal acts;
  • by submitting the application electronically, confirming it by electronic means of communication that allow proper identification of the person (e.g. mobile signature, qualified electronic signature, etc.).
   

Upon the receipt of your request for the exercise of data subjects' rights, we will provide you with an answer immediately, but no later than within 1 month from the date of the request. This period may be extended by one month, if necessary, depending on the complexity and number of applications. You will be additionally notified of such an extension within one month. The information you request will be provided free of charge. However, if we see that your requests are manifestly unfounded or disproportionate, in particular due to their repetitive content, we reserve the right to charge a reasonable fee (i.e. to claim administrative costs) or to refuse to act on such a request from the data subject.

   

The reply will be provided in the manner chosen in your request. If you do not specify in the request the way in which you wish to receive a reply, the reply will be sent to you in the same way as the request.

   

What are your duties and responsibilities?

   

You are responsible for the accuracy, correctness and completeness of the personal information you provide. Therefore, in the event of a change in your personal data (which is necessary to achieve the abovementioned objectives), you have an obligation to immediately notify the Company of the change in your personal data.

   

By submitting your personal data, you assume full liability for the lawfulness of the submission of your personal data and are liable for any losses that we and/or third parties may incur as a result of the unlawful processing of such personal data.

   

How do we take care of the security of your personal data?

  

 

 

When processing your personal data, we apply appropriate organisational and technical security measures to protect your personal data from accidental or unlawful disclosure, destruction, alteration or other unlawful acts. The abovementioned measures are chosen taking into account the risks to your rights and freedoms as a data subject.

   

In this case, we ensure strict access control to the processed personal data, therefore we only grant access to them to those employees who need your personal data to perform work functions and monitor the use of the provided access. Access to personal data is ensured by using the appropriate level of passwords and concluding confidentiality agreements with the persons who access your personal data.

   

We note that all employees of the Company who have access to your personal data are acquainted with the requirements of personal data protection and must ensure the confidentiality of the processed personal data.

   

Who may be contacted in the case of additional questions?

   

You can contact us with any questions by e-mail at: info@citybee.lv or by calling +371 28908649.

    


 
 


 
 


 
 


 
 


LIST OF COOKIES

Name
Cookies name
Cookie collection purpose
Expires in
Data used
Google Analytics
_ga
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
2 years
Unique identifier
Google Analytics
_gid
A cookie that collects information about the user’s behaviour at the website; it is intended to store statistical information.
24 h
Unique identifier
Google Analytics
_gat
A cookie intended to limit the number of queries.
1 min
Unique identifier
Google Analytics
_gat_UA- 39577392-1
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
_gat_UA-39577392-5
This cookie collects various information about user behaviour, and is used to distinguish unique users, assigning them a unique identifier (ID).
8 h
Unique identifier
Google Analytics
AMP_TOKEN
This cookie has a keyword that can be used to receive the client’s identifier from the AMP client ID service. Other possible values include errors, or requests to find out if the client identifier error comes from the AMP client ID service.
30 seconds to 1 year
Unique identifier
Google Analytics
_utma
Google Analytics tracking Cookie. Anonymised information is sent to the server. The cookie identifies unique users and tracks user sessions.
2 years
Unique identifier
Google Analytics
_utmb
The cookie is used to detect a new session.
30 min
Unique identifier
Google Analytics
_utmc
The purpose of this cookie is to detect users leaving the website.
Until the end of the user session
Unique identifier
Google Analytics
_utmz
The purpose of this cookie is to identify the web source used by the user of the browser to click the link, what keywords that source used, and the location of the user at the time of the visit.
6 months
Unique identifier
Google Analytics
_utmv
This cookie is intended to collect information used by Google Analytics with the goal of identifying the user according to specific segments.
2 years
Unique identifier
Google Analytics
_utmx
Persistent cookie
18 months
Unique identifier
Google Analytics
_utmxx
A Google Analytics persistent cookie to identify experiments with specific users.
18 months
Unique identifier
Google Analytics
C, cid, TPC, GCM, uid
These cookies randomly generate an identifier for every visitor to determine what visitors come to the Website repeatedly. These cookies help identify website browsing habits.
Until the web browser is closed, or up to 60 days
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-1
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
Google Tag Manager
_dc_gtm_UA-39577392-5
This cookie collects information about user behaviour on the website, used to optimise offers and send them to other websites.
8 h
Unique identifier
AdWords
NID, SID, IDE, ANID, DSID, FLC, AID, TAID, exchange_uid, _gads, _gac,
These cookies help us create ads that are the most interesting to our users, and most profitable for the publishers and advertisers. These cookies are frequently used to select ads based on what is important for the users, improve feedback on the efficiency of the campaign, and ignore ads that the user has already seen.
Google uses cookies (e.g. NID and SID) to adapt advertising to its services (e.g. Google search engine). We use these cookies to remember last searches, last contact with offers by advertisers, search results and advertiser website visits. Because of this, we can show customised ads on the Google website.
We also use cookies to show ads throughout the web. IDE is one of the most important cookies related to ads and used on websites that are not owned by Google. It is saved by web browsers and is owned by the doubleclick.ne domain. Another cookie, saved under the google.com domain, is called ANID. We also use other cookies, such as DSID, FLC, AID, TAID or exchange_uid. We can also use cookies to show more appropriate ads on other Google services (e.g. YouTube).
Sometimes ad cookies can be installed in the domain of the visited website. In relation to the ads that are shown throughout the web, the cookies set in the domain of the visited website may be ‘__gads’ or ‘__gac’. Unlike other cookies, saved under Google’s own domains, Google cannot read these cookies when you visit other websites. This makes it possible to measure interaction with ads within a specific domain, without showing the same ads to specific users too frequently.
Furthermore, Google uses various cookies related to conversion, whose main purpose is to help advertisers determine how many people who have clicked on the ad have purchased the products. These cookies help Google and advertisers verify if you visited the advertiser’s website after clicking on the ad. Google does not use any conversion-related cookies for ads that concern personal interests, and such cookies have a limited expiry period. We use a cookie called ‘Conversion’ for this purpose. It is essentially set up in the googleadservices.com or google.com domain (you can find a list of the domains that we use for advertising cookies at the bottom of this page). Certain cookies may be used to measure events that lead to conversion. For example, Cookie DoubleClick and Google Analytics may also be used for this purpose.
We use the AID, DSID and TAID cookies to link your actions over multiple different devices, if you previously logged onto your Google account in any of them. This makes it possible for us to coordinate ads shown on different devices, and measure events that lead to conversion. These files will be set up at the following domains: google.com/ads, google.com/ads/measurement or googleadservices.com. If you would not like the ads that you see to be coordinated over multiple devices, you may switch ad personalisation off in the ad settings.
30 days
Unique identifier
Facebook Pixel
FB_PIXEL_ID
A cookie that collects information about the user’s behaviour at the website; it is intended for repeat marketing.
30 days
Unique identifier
citybee.lv
GAUID
……….



….
Citybee.lv
_hjCookieTest









registration.citybee.lv
PHPSESSID
Saves the user’s session state in accordance with the settings.



Single session