Parādīt kategorijas Paslēpt kategorijas
How do I register as a CityBee user? I can’t log in to my account. What should I do if I’ve forgotten my user name or password? Do I need to submit my debit/credit card details when I register? What cards do you accept? Can I register myself on CityBee but add someone else’s payment card? What documents do I need in order to register?
How old do I have to be to use your service? Is the service available 24/7? Can absolutely anyone hire a CityBee van? How big is the cargo space? What will fit into it? Are there any restrictions on the weight of the cargo? Are there straps to hold my things in place in the cargo space? What kind of driver’s licence do I need to drive one of your vans? Can someone else drive the van as well? How many seats are there in your vans? How tall are your vans? Will they fit in an underground car park? Can I take the CityBee van outside of Latvia? I left something in the van. How can I get it back? Can I transport live animals in your vans? Is there a mobile holder and charger in the van? Do I need to buy a vignette for the CityBee van? Where can I park CityBee car? How cupoun codes and gift cards work?
Use of CityBee cars
How do I unlock the van? Where can I park the van and terminate my hire period? Can I park anywhere, or are there designated places? Can I terminate my hire period in another location? What do I do if there’s nowhere to park in the area?
How are CityBee’s prices calculated? How do you charge the fees for using CityBee? How much does it cost to use CityBee? Do I have to pay for petrol when I use a CityBee van? Will I still pay for van hire if I don’t end up using it but fail to terminate the hire period? What should I do if the petrol’s running low? I run my own company. What kind of invoice will you issue me with? Do I need to pay for anything else?
Insurance and accidents
Are CityBee vans insured? What should I do if I damage the van? I caused an accident. What should I do, and what costs will I incur? I noticed some damage to the van or there was something missing. What should I do? What is PREMIUM plan?
How can I book one of your vans? How long are bookings valid for? Can I cancel my booking? If so, how much will it cost me? Where do I find the key? Where do I find the van’s registration documents and insurance policy? Is your app available on all smartphones and operating systems? Windows Phone, for example? I can’t seem to terminate my hire period. What’s the problem likely to be? What happens if I lose the van’s documents?
Where to leave / take scooters? What to do if the scooter runs down during the trip? From what age can I drive a scooter? Why is the location of the scooter sometimes shown incaccurate in the app? What to do if my money was transferred, even though I didn't use a scooter? Is the scooters reservation available? How to start / end my trip with scooter? Where can I drive the scooter? What else should I know about scooters? When scooters are available?
Do I need to buy a vignette for the CityBee van?
Vignettes are included in the rental price! :)
More about vignettes can be found here: https://www.lvvignette.eu/
Atjaunināts February 26, 2020